Shopping Guide

If you would like to make an order, you can directly put the wanted products in the shopping cart in our online shop by selecting the quantity and pressing "Add to cart" button.

After, you can check your shopping cart or make an order according to you shopping cart.

After making an order, you can pay immediately or settle the payment within 24 hours. Every unpaid order will be only kept for no more than 24 hours.

If you meet with any problems when making an order, please feel free to contact us via our email: info@kumascraft.com


Currency

The orders will be settled in Japanese Yen. The exchange rate is related to and will change according to the public currency market. And the currency can be converted to USD when you select the currency option in PayPal during the payment process.


Payment Method

We offer the following payment method:

PayPal: credit card. Your credit card will be charged immediately. Normally, your items will be shipped within 2 business days.

All Orders are tractable. Tracking number will be sent to the customer next business day.


About Shipping Method

We ship our products to world-wide.

To make sure that you pay less but receive the goods safely, we will use SAL of Japan Post to ship your order. Normally you will get the goods within 10-12 business days. For some rare cases, due to the clearance of customer’s country custom, a longer shipping time will be token.

We would like to notice that Refund will be executed with reduction of shipping fee generated if your country refuses to import the goods.


About Shipping Fee(Applicable to US, Europe, Australia)

We calculate shipping fee by order amount. And we are conducting the special offer for shipping fee as follows:

For order worth or over JPY10,000, there is no shipping fee required (free shipping).

For order worth from JPY5,001 to JPY9,999, the shipping fee will be JPY1,300.

For order worth or less than JPY5,000, the shipping fee will be JPY1,100.

*The above special offer is available till further notice comes out.


About Registration as VIP/Free Member and Privileges

VIP

How to join:

Firstly, click “My Account” and select “Register”. After registering as a member, please click here and pay the one-time VIP fee of JPY1,400. We will upgrade you to VIP within 24 hours after we receive your payment.

VIP’s Privileges:

* VIP enjoys 20% off for fabrics, and 15% off for tools, accessories, kits and paper patterns (except for products which are already on sale);

* VIP has more discount offers when there are special sales;

*VIP can buy with member price when there are extra goods on sale.


Free Member

How to join:

Click “My Account” and select “Register”. After filling in some simple information, you will become a Free Member and enjoy your shopping. No need to pay any fee.

Free Member’s Privileges:

*21,November, 2016 - 20, December, 2016, customers who sign up as Free Member can enjoy 10% off for all products (except for items on sale);

* Free members are welcome to buy items which are on sale.


The Customs/ Tax

Tax may be charged in some countries, which is not included in the order. In the case of tax, customers are liable to pay the tax.