Terms and Conditions

Please read and accept the following terms and conditions before you summit an order:

1. Kuma’s Craft will try its best to show the actual products on the website. However, how the products will be displayed depends on customer’s monitor and Kuma’s Craft cannot guarantee there will be no color, detail, textile differences between your monitor display and the product itself.

2. Product information is provided by supplier and uploaded by Kuma’s Craft staff manually. If there are any errors in the product information, including: size, weight and pricing etc., Kuma’s Craft has the right to amend them as well as cancel customers’ orders without further notice. If customer has paid for the order and the order is cancelled by Kuma’s Craft, Kuma’s Craft will immediately do full refund.

3. All the materials (images, illustrations, designs, icons, photographs, video clips, written and other material) of Kuma’s Craft is the property of Lebo Incorporated and the third parties without authorization are not allowed to reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, the material found on this website. If you see an image on our website that you would like to bring to our attention please email us.

4. There might be the case where the actual weight of item is slightly different from the description on our website. Kuma’s Craft reserves the right to explain and decide any issue caused by the weight difference.

5. These Terms apply to your use of our website. These Terms also apply to your purchase of Product sold on the website. By using this website, accessing information on this website, ordering Product or accepting delivery of Product, you are thought to have read, understood, and agreed to these Terms, and it forms a legally binding agreement to these Terms. These Terms constitute the entire and only agreement between Kuma’s Craft and you regarding your use of our website.

Refund and Return Policy:

Goods Out of Stock:

Although it is rare to happen, there might be availability problem of the stock. Kuma’s Craft will tell you the case by mail, and refund you the related amount within 1 business day.

Faulty/Incorrect Goods:

We hope you to have a perfect shopping experience in our shop. If we make a mistake with your order, please let us know and we will make the correct arrangement accordingly as soon as possible. Please do not return products without contacting us first by email.

If items in your order are damaged on arrival or we sent you an incorrect item, we offer a refund or a replacement. In this case, you must notify us within 7 days of arrival.

If a replacement is not available, a full refund including original postage cost will be offered. In this case, we will immediately process your refund after we receive the returned goods.

Non-returnable Items:

Kuma’s Craft is not responsible for returning items in the following cases:

1. Items which are not sold from Kuma’s Craft;

2. Items which have been used, except for those which have quality problems;

3. Items which are damaged by incorrect use.

4. Items which have been marked with “Non-returnable Items”.

5. Items which have been delivered to you by your local post office, but you fail to receive and fetch them during the period of their being held in the post office. In this case, after the items are returned to us by your local post office, you need to repay the shipping fee so that we can ship the items again.

Kuma’s Craft reserves the final decision in any issue.